![]() Works in a biohazard environment, practicing good safety habits.Įducation: High school diploma or equivalent. Strong organizational skills strong ability to manage time effectively.ġ9. Excellent interpersonal skills ability to train and direct staff to positive action.ġ8. Supports and embraces organizational decisions.ġ7. Adheres to Quest Diagnostics core values, safety and compliance policies and procedures.ġ6. Handles challenging situations and demonstrate a potential for a strong independent problem solving skills.ġ5. Able to speak English language clearly and effectively communicate to caller and peer group.ġ4. Excellent written and verbal communication skills. Handles multiple tasks simultaneously and work in a fast paced environment.ġ3. Troubleshoot referrals issues, notify supervisor of potential problems.ġ2. Advise customers, Client Service, and Sales of test delays per department policy.ġ0. Obtain (when necessary) and monitor Licenses for all Referral Vendors.ĩ. Monitor use of Wild Codes and advise Group Leader of increase in particular test.Ĩ. Actively involved in special projects regarding Referral Testing.ħ. Issue revised reports as necessary in accordance with defined guidelines.Ħ. Responsible for resolving interface exception logs and ensuring exceptions are resolved in timely manner.ĥ. Tracks and reports metrics required for monitoring Referral Vendor effectiveness.Ĥ. Provides training and mentoring for Referral Assistant and Referral Representative.ģ. All duties of the Referral Representative I.Ģ. Act as a liaison between internal and external customers and Referral vendors.ġ. Provides coaching, training and support to Referral Assistant and Referral Representative I. Receives, resolves and follow-ups and communicates outcome of complex customer issues. Handles all internal and external customer contacts regarding Referral Testing. Referral Rep II- West Hills, California - M-F / 9A-530P Referral Rep II - West Hills, CA req59277 ![]() We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.Īt Quest, Lab Technicians play an essential role in our success and in the services we provide. It’s about providing clarity and hope.Īs a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions.
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